._root_83bkn_1{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg);padding:24px}._card_83bkn_10{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-xl);padding:48px 40px;width:100%;max-width:400px;box-shadow:var(--shadow-md)}._logo_83bkn_20{display:flex;align-items:center;gap:10px;margin-bottom:32px}._logoText_83bkn_27{font-size:18px;font-weight:600;color:var(--text-primary);letter-spacing:-.3px}._heading_83bkn_34{font-size:24px;font-weight:600;color:var(--text-primary);letter-spacing:-.4px;margin-bottom:6px}._sub_83bkn_42{font-size:14px;color:var(--text-secondary);margin-bottom:28px}._form_83bkn_48{display:flex;flex-direction:column;gap:16px}._field_83bkn_50{display:flex;flex-direction:column;gap:6px}._label_83bkn_52{font-size:12px;font-weight:500;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em}._input_83bkn_60{border:1px solid var(--border-md);border-radius:var(--radius-md);padding:10px 14px;font-size:14px;color:var(--text-primary);background:var(--surface);outline:none;transition:border-color .12s;width:100%}._input_83bkn_60:focus{border-color:var(--accent)}._passwordWrap_83bkn_73{position:relative}._passwordWrap_83bkn_73 ._input_83bkn_60{padding-right:42px}._eyeBtn_83bkn_79{position:absolute;right:10px;top:50%;transform:translateY(-50%);background:none;border:none;cursor:pointer;color:var(--text-tertiary);padding:2px;display:flex;align-items:center;justify-content:center;transition:color .15s}._eyeBtn_83bkn_79:hover{color:var(--text-primary)}._error_83bkn_98{font-size:13px;color:var(--red);background:var(--red-light);border:1px solid #fca5a5;border-radius:var(--radius-md);padding:10px 14px}._btn_83bkn_107{background:var(--text-primary);color:#fff;padding:12px;border-radius:var(--radius-md);font-size:14px;font-weight:500;transition:opacity 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a:hover{text-decoration:underline}._overlay_1yyym_1{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000059;display:flex;align-items:center;justify-content:center;z-index:200}._modal_1yyym_11{background:var(--surface);border-radius:var(--radius-xl);width:560px;max-width:95vw;max-height:88vh;display:flex;flex-direction:column;box-shadow:0 20px 60px #00000026;overflow:hidden}._header_1yyym_23{display:flex;align-items:center;justify-content:space-between;padding:18px 24px;border-bottom:1px solid var(--border);flex-shrink:0}._title_1yyym_32{font-size:15px;font-weight:600;color:var(--text-primary);letter-spacing:-.2px}._closeBtn_1yyym_39{font-size:14px;color:var(--text-tertiary);padding:4px 8px;border-radius:var(--radius-sm)}._closeBtn_1yyym_39:hover{background:var(--surface-2);color:var(--text-primary)}._loading_1yyym_47{padding:40px;text-align:center;font-size:13px;color:var(--text-tertiary)}._body_1yyym_54{flex:1;overflow-y:auto;padding:8px 0}._section_1yyym_60{padding:20px 24px;border-bottom:1px solid var(--border)}._section_1yyym_60:last-child{border-bottom:none}._sectionHeader_1yyym_66{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:0}._sectionTitle_1yyym_74{font-size:13.5px;font-weight:600;color:var(--text-primary);margin-bottom:4px}._sectionDesc_1yyym_81{font-size:12px;color:var(--text-secondary);line-height:1.6;max-width:380px}._subSettings_1yyym_88{margin-top:16px;padding-top:16px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:12px}._fieldRow_1yyym_97{display:flex;align-items:center;gap:12px}._fieldLabel_1yyym_103{font-size:12px;font-weight:500;color:var(--text-secondary);min-width:70px;flex-shrink:0}._fieldInput_1yyym_111{display:flex;align-items:center;gap:8px}._numInput_1yyym_117{width:64px;border:1px solid var(--border-md);border-radius:var(--radius-sm);padding:5px 8px;font-size:13px;color:var(--text-primary);background:var(--surface);outline:none;text-align:center}._numInput_1yyym_117:focus{border-color:var(--accent)}._numInput_1yyym_117:disabled{opacity:.5;cursor:not-allowed}._fieldUnit_1yyym_131{font-size:12px;color:var(--text-secondary)}._fieldNote_1yyym_133{font-size:11.5px;color:var(--text-tertiary);line-height:1.6;background:var(--surface-2);border-radius:var(--radius-sm);padding:8px 12px}._fieldNote_1yyym_133 code{font-family:var(--font-mono);font-size:11px;background:var(--surface-3);padding:1px 4px;border-radius:3px;color:var(--accent-text)}._testBtn_1yyym_150{align-self:flex-start;font-size:12px;font-weight:500;padding:6px 14px;border-radius:var(--radius-md);border:1px solid var(--border-md);color:var(--text-secondary);background:var(--surface);transition:all 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._toggleThumb_1yyym_190{transform:translate(18px)}._footer_1yyym_204{display:flex;justify-content:flex-end;gap:8px;padding:14px 24px;border-top:1px solid var(--border);flex-shrink:0}._cancelBtn_1yyym_213{font-size:13px;padding:7px 16px;border-radius:var(--radius-md);border:1px solid var(--border-md);color:var(--text-secondary)}._cancelBtn_1yyym_213:hover{border-color:var(--border-strong)}._saveBtn_1yyym_222{font-size:13px;font-weight:500;padding:7px 20px;border-radius:var(--radius-md);background:var(--accent);color:#fff;transition:all .12s}._saveBtn_1yyym_222:hover:not(:disabled){opacity:.88}._saveBtn_1yyym_222:disabled{opacity:.45;cursor:not-allowed}._saveBtnSaved_1yyym_233{background:var(--green)!important}._slaRules_1yyym_236{display:flex;flex-direction:column;gap:10px}._slaRule_1yyym_236{display:flex;align-items:flex-start;gap:12px;padding:10px 12px;background:var(--surface-2);border-radius:var(--radius-md)}._slaRuleIcon_1yyym_245{font-size:16px;flex-shrink:0;margin-top:1px}._slaRuleTitle_1yyym_246{font-size:12.5px;font-weight:600;color:var(--text-primary);margin-bottom:2px}._slaRuleDesc_1yyym_247{font-size:12px;color:var(--text-secondary)}._slaRuleDesc_1yyym_247 strong{color:var(--text-primary)}._addUserForm_1yyym_251{display:flex;flex-direction:column;gap:8px}._addUserInput_1yyym_256{border:1px solid var(--border-md);border-radius:var(--radius-md);padding:8px 12px;font-size:13px;color:var(--text-primary);background:var(--surface);outline:none;width:100%}._addUserInput_1yyym_256:focus{border-color:var(--accent)}._userError_1yyym_267{font-size:12px;color:#dc2626;background:#fef2f2;padding:6px 10px;border-radius:var(--radius-sm);border:1px solid #fca5a5}._viewSaveBtn_1yyym_275{font-size:12px;font-weight:600;padding:6px 16px;border-radius:var(--radius-md);background:var(--accent);color:#fff;cursor:pointer;border:none}._viewSaveBtn_1yyym_275:disabled{opacity:.45;cursor:not-allowed}._viewCancelBtn_1yyym_286{font-size:12px;padding:6px 12px;color:var(--text-tertiary);background:none;border:none;cursor:pointer}._viewCancelBtn_1yyym_286:hover{color:var(--text-primary)}._userList_1yyym_296{display:flex;flex-direction:column;gap:0;margin-top:12px}._userRow_1yyym_297{display:flex;align-items:center;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--border);gap:12px}._userRow_1yyym_297:last-child{border-bottom:none}._userRowInactive_1yyym_306{opacity:.45}._userRowLeft_1yyym_307{display:flex;align-items:center;gap:10px}._userAvatar_1yyym_308{width:30px;height:30px;border-radius:50%;background:var(--accent-light);color:var(--accent-text);font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}._userRowName_1yyym_320{font-size:13px;font-weight:500;color:var(--text-primary)}._userRowEmail_1yyym_321{font-size:11.5px;color:var(--text-tertiary);margin-top:1px}._userRowRight_1yyym_322{display:flex;align-items:center;gap:8px;flex-shrink:0}._youBadge_1yyym_323{font-size:10px;font-weight:500;padding:1px 6px;border-radius:99px;background:var(--surface-3);color:var(--text-tertiary)}._userRole_1yyym_331{font-size:10px;font-weight:600;padding:2px 7px;border-radius:99px;background:var(--surface-3);color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.04em}._userRoleAdmin_1yyym_341{background:#eff6ff;color:#1d4ed8}._inactiveBadge_1yyym_342{font-size:10px;font-weight:500;padding:2px 7px;border-radius:99px;background:var(--surface-2);color:var(--text-tertiary)}._deactivateBtn_1yyym_350{font-size:11px;color:var(--text-tertiary);padding:3px 6px;border-radius:var(--radius-sm);background:none;border:none;cursor:pointer}._deactivateBtn_1yyym_350:hover{background:#fef2f2;color:#dc2626}._tabs_1yyym_362{display:flex;gap:0;border-bottom:1px solid var(--border);padding:0 24px;flex-shrink:0}._tab_1yyym_362{font-size:13px;font-weight:500;color:var(--text-tertiary);padding:10px 14px;border-bottom:2px solid transparent;background:none;border-top:none;border-left:none;border-right:none;cursor:pointer;transition:color .12s;margin-bottom:-1px}._tab_1yyym_362:hover{color:var(--text-primary)}._tabActive_1yyym_384{color:var(--accent)!important;border-bottom-color:var(--accent)!important}._supportTicketList_1yyym_387{display:flex;flex-direction:column;gap:0;margin-top:14px}._supportTicketRow_1yyym_393{display:flex;align-items:center;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--border);cursor:pointer;gap:12px;transition:background .1s}._supportTicketRow_1yyym_393:last-child{border-bottom:none}._supportTicketRow_1yyym_393:hover{background:var(--surface-2);margin:0 -24px;padding:10px 24px;border-radius:var(--radius-sm)}._supportTicketSubject_1yyym_405{font-size:13px;font-weight:500;color:var(--text-primary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}._supportTicketMeta_1yyym_413{font-size:11px;color:var(--text-tertiary);margin-top:2px;text-transform:capitalize}._supportBadge_1yyym_419{font-size:10px;font-weight:600;padding:2px 8px;border-radius:99px;text-transform:capitalize;white-space:nowrap;flex-shrink:0}._supportBadge_1yyym_419[data-status=open]{background:#dbeafe;color:#1d4ed8}._supportBadge_1yyym_419[data-status=in_progress]{background:#fef3c7;color:#92400e}._supportBadge_1yyym_419[data-status=resolved]{background:#dcfce7;color:#166534}._supportBadge_1yyym_419[data-status=closed],._supportBadge_1yyym_419[data-priority=low]{background:var(--surface-3);color:var(--text-tertiary)}._supportBadge_1yyym_419[data-priority=medium]{background:#fef3c7;color:#92400e}._supportBadge_1yyym_419[data-priority=high]{background:#fef2f2;color:#dc2626}._supportDesc_1yyym_435{font-size:13px;line-height:1.6;color:var(--text-secondary);white-space:pre-wrap;padding:12px 14px;background:var(--surface-2);border-radius:var(--radius-md);margin-bottom:16px}._supportConvo_1yyym_445{display:flex;flex-direction:column;gap:8px;max-height:260px;overflow-y:auto;padding-right:4px}._supportReply_1yyym_453{padding:10px 14px;border-radius:var(--radius-md);background:var(--surface-2);border:1px solid var(--border)}._supportReplyAdmin_1yyym_459{background:#eff6ff;border-color:#bfdbfe}._root_15lcw_1{display:flex;flex-direction:column;height:100vh;background:var(--surface);border-right:1px solid var(--border);overflow:hidden}._header_15lcw_10{padding:16px 16px 0;flex-shrink:0}._headerTop_15lcw_15{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}._logo_15lcw_22{display:flex;align-items:center;gap:8px}._logoText_15lcw_28{font-size:15px;font-weight:600;color:var(--text-primary);letter-spacing:-.3px}._iconBtn_15lcw_35{width:28px;height:28px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;color:var(--text-secondary);transition:background 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var(--border);text-align:left;position:relative;transition:background .1s;cursor:pointer}._threadRow_15lcw_229:hover{background:var(--surface-2)}._threadSelected_15lcw_242{background:var(--accent-light)!important}._threadSelected_15lcw_242:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--accent);border-radius:0 2px 2px 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8px;border-bottom:1px solid var(--border);margin-bottom:6px;word-break:break-all}._logoutBtn_15lcw_385{width:100%;text-align:left;padding:6px 8px;font-size:13px;color:var(--red);border-radius:var(--radius-sm)}._logoutBtn_15lcw_385:hover{background:var(--red-light)}._searchWrap_15lcw_396{display:flex;align-items:center;gap:8px;padding:10px 14px;border-bottom:1px solid var(--border)}._searchIcon_15lcw_403{color:var(--text-tertiary);flex-shrink:0}._searchInput_15lcw_404{flex:1;border:none;outline:none;font-size:13px;color:var(--text-primary);background:transparent}._searchInput_15lcw_404::placeholder{color:var(--text-tertiary)}._searchClear_15lcw_413{font-size:11px;color:var(--text-tertiary);padding:2px 4px}._searchClear_15lcw_413:hover{color:var(--text-primary)}._searchBtn_15lcw_419{font-size:11px;font-weight:500;padding:3px 8px;border-radius:var(--radius-sm);border:1px solid var(--border-md);color:var(--text-secondary);background:var(--surface);flex-shrink:0;transition:all .12s}._searchBtn_15lcw_419:hover{border-color:var(--accent);color:var(--accent)}._searchBtnActive_15lcw_431{background:var(--accent);color:#fff;border-color:var(--accent)}._urgentBadge_15lcw_434{font-size:11px;padding:2px 7px;border-radius:99px;background:#fef2f2;color:#b91c1c;font-weight:500}._threadUrgent_15lcw_444{border-left:2px solid #dc2626!important}._avatarWrap_15lcw_449{position:relative;flex-shrink:0}._urgentDot_15lcw_450{position:absolute;bottom:-1px;right:-1px;width:9px;height:9px;border-radius:50%;background:#dc2626;border:1.5px solid var(--surface)}._tagPill_15lcw_462{font-size:10px;padding:1px 5px;border-radius:4px;background:var(--surface-3);color:var(--text-secondary);font-weight:500}._savedViews_15lcw_472{padding:8px 14px 4px;border-bottom:1px solid var(--border)}._savedViewsRow_15lcw_477{display:flex;flex-wrap:wrap;gap:5px;align-items:center}._viewPill_15lcw_484{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;font-weight:500;padding:3px 8px 3px 10px;border-radius:99px;border:1px solid var(--border-md);background:var(--surface);color:var(--text-secondary);cursor:pointer;transition:all .12s;max-width:140px}._viewPill_15lcw_484:hover{border-color:var(--border-strong);color:var(--text-primary)}._viewPillActive_15lcw_500{background:var(--accent-light);color:var(--accent-text);border-color:#93c5fd}._viewPillName_15lcw_506{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100px}._viewPillDelete_15lcw_513{font-size:9px;color:var(--text-tertiary);line-height:1;flex-shrink:0;padding:1px 2px;border-radius:50%}._viewPillDelete_15lcw_513:hover{color:var(--red);background:var(--red-light)}._addViewBtn_15lcw_523{font-size:11px;font-weight:500;padding:3px 9px;border-radius:99px;border:1px dashed var(--border-md);color:var(--text-tertiary);transition:all .12s;white-space:nowrap}._addViewBtn_15lcw_523:hover{border-color:var(--accent);color:var(--accent)}._saveViewInput_15lcw_535{display:flex;align-items:center;gap:4px;flex:1;min-width:0}._viewNameInput_15lcw_543{flex:1;min-width:0;font-size:12px;border:1px solid var(--accent);border-radius:99px;padding:3px 10px;outline:none;background:var(--surface);color:var(--text-primary)}._viewSaveBtn_15lcw_555{font-size:11px;font-weight:600;padding:3px 10px;border-radius:99px;background:var(--accent);color:#fff;flex-shrink:0}._viewSaveBtn_15lcw_555:disabled{opacity:.4;cursor:not-allowed}._viewCancelBtn_15lcw_566{font-size:11px;color:var(--text-tertiary);padding:2px 5px;flex-shrink:0}._viewCancelBtn_15lcw_566:hover{color:var(--text-primary)}._settingsBtn_15lcw_574{width:100%;text-align:left;padding:6px 8px;font-size:13px;color:var(--text-secondary);border-radius:var(--radius-sm);margin-bottom:2px}._settingsBtn_15lcw_574:hover{background:var(--surface-2);color:var(--text-primary)}._threadBreached_15lcw_586{background:#fff5f5!important;border-left:2px solid #dc2626!important}._threadBreached_15lcw_586:hover{background:#fee2e2!important}._threadAtRisk_15lcw_592{background:#fffbeb!important;border-left:2px solid #d97706!important}._threadAtRisk_15lcw_592:hover{background:#fef3c7!important}._slaBreachedDot_15lcw_599{position:absolute;bottom:-1px;left:-1px;width:9px;height:9px;border-radius:50%;background:#dc2626;border:1.5px solid var(--surface)}._slaAtRiskBadge_15lcw_611{font-size:9.5px;font-weight:600;padding:1px 5px;border-radius:4px;background:#fffbeb;color:#92400e;border:1px solid #fcd34d;white-space:nowrap}._slaBreachedPill_15lcw_623{font-size:9.5px;font-weight:600;padding:1px 6px;border-radius:4px;background:#fef2f2;color:#b91c1c;border:1px solid #fca5a5;white-space:nowrap}._userInfo_15lcw_635{padding:10px 12px 8px}._userName_15lcw_638{font-size:13px;font-weight:600;color:var(--text-primary);margin-bottom:2px}._userRole_15lcw_644{display:inline-block;font-size:10px;font-weight:600;padding:1px 6px;border-radius:99px;background:var(--surface-3);color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.04em;margin-top:4px}._userRoleAdmin_15lcw_656{background:#eff6ff;color:#1d4ed8}._userMenuDivider_15lcw_660{height:1px;background:var(--border);margin:4px 0}._userMenuItem_15lcw_665{display:flex;align-items:center;gap:8px;width:100%;text-align:left;padding:7px 12px;font-size:13px;color:var(--text-secondary);border-radius:0;text-decoration:none;cursor:pointer;background:none;border:none}._userMenuItem_15lcw_665:hover{background:var(--surface-2);color:var(--text-primary)}._userMenuItemDanger_15lcw_681{display:flex;align-items:center;gap:8px;width:100%;text-align:left;padding:7px 12px;font-size:13px;color:#dc2626;background:none;border:none;cursor:pointer}._userMenuItemDanger_15lcw_681:hover{background:#fef2f2}._overlay_1lvgn_1{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000059;display:flex;align-items:center;justify-content:center;z-index:200}._modal_1lvgn_11{background:var(--surface);border-radius:var(--radius-xl);width:820px;max-width:95vw;max-height:88vh;display:flex;flex-direction:column;box-shadow:0 20px 60px #0000002e;overflow:hidden}._modalHeader_1lvgn_23{display:flex;align-items:center;justify-content:space-between;padding:18px 24px;border-bottom:1px solid var(--border);flex-shrink:0}._modalTitle_1lvgn_32{font-size:15px;font-weight:600;color:var(--text-primary);letter-spacing:-.2px}._closeBtn_1lvgn_39{font-size:14px;color:var(--text-tertiary);padding:4px 8px;border-radius:var(--radius-sm);transition:all .12s}._closeBtn_1lvgn_39:hover{background:var(--surface-2);color:var(--text-primary)}._modalBody_1lvgn_48{display:grid;grid-template-columns:240px 1fr;flex:1;overflow:hidden}._listPane_1lvgn_56{border-right:1px solid var(--border);overflow-y:auto;padding:12px}._newBtn_1lvgn_62{width:100%;text-align:left;font-size:13px;font-weight:500;padding:8px 12px;border-radius:var(--radius-md);border:1px dashed var(--border-md);color:var(--accent-text);margin-bottom:12px;transition:all .12s}._newBtn_1lvgn_62:hover{background:var(--accent-light);border-color:#93c5fd}._catGroup_1lvgn_76{margin-bottom:16px}._catLabel_1lvgn_77{font-size:10px;font-weight:600;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.07em;padding:4px 8px;margin-bottom:4px}._tplRow_1lvgn_87{display:flex;align-items:center;justify-content:space-between;padding:8px 10px;border-radius:var(--radius-sm);cursor:pointer;transition:background .1s;gap:6px}._tplRow_1lvgn_87:hover{background:var(--surface-2)}._tplRowActive_1lvgn_98{background:var(--accent-light)}._tplRowTitle_1lvgn_100{font-size:12.5px;color:var(--text-primary);flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._deleteBtn_1lvgn_109{font-size:10px;color:var(--text-tertiary);padding:2px 4px;border-radius:3px;opacity:0;transition:opacity .12s}._tplRow_1lvgn_87:hover ._deleteBtn_1lvgn_109{opacity:1}._deleteBtn_1lvgn_109:hover{color:var(--red);background:var(--red-light)}._editorPane_1lvgn_121{display:flex;flex-direction:column;overflow:hidden}._editorEmpty_1lvgn_127{display:flex;align-items:center;justify-content:center;height:100%;font-size:13px;color:var(--text-tertiary)}._editorFields_1lvgn_136{flex:1;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:16px}._fieldRow_1lvgn_145{display:flex;flex-direction:column;gap:6px}._fieldLabel_1lvgn_146{font-size:11px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em}._fieldInput_1lvgn_154,._fieldSelect_1lvgn_154{border:1px solid var(--border-md);border-radius:var(--radius-md);padding:8px 12px;font-size:13px;color:var(--text-primary);background:var(--surface);outline:none;transition:border-color .12s}._fieldInput_1lvgn_154:focus,._fieldSelect_1lvgn_154:focus{border-color:var(--accent)}._varRow_1lvgn_166{display:flex;flex-wrap:wrap;gap:5px;margin-bottom:4px}._varChip_1lvgn_167{font-size:11px;font-family:var(--font-mono);padding:2px 8px;border-radius:4px;background:var(--surface-3);color:var(--text-secondary);border:1px solid var(--border-md);transition:all .1s}._varChip_1lvgn_167:hover{background:var(--accent-light);color:var(--accent-text);border-color:#93c5fd}._fieldTextarea_1lvgn_179{border:1px solid var(--border-md);border-radius:var(--radius-md);padding:10px 12px;font-size:13px;line-height:1.6;color:var(--text-primary);background:var(--surface);outline:none;width:100%;resize:vertical;font-family:var(--font-sans);transition:border-color .12s}._fieldTextarea_1lvgn_179:focus{border-color:var(--accent)}._editorActions_1lvgn_195{display:flex;justify-content:flex-end;gap:8px;padding:14px 24px;border-top:1px solid var(--border);flex-shrink:0}._cancelEditBtn_1lvgn_204{font-size:13px;padding:7px 16px;border-radius:var(--radius-md);border:1px solid var(--border-md);color:var(--text-secondary);background:var(--surface);transition:all .12s}._cancelEditBtn_1lvgn_204:hover{border-color:var(--border-strong);color:var(--text-primary)}._saveBtn_1lvgn_215{font-size:13px;font-weight:500;padding:7px 20px;border-radius:var(--radius-md);background:var(--accent);color:#fff;transition:opacity .12s}._saveBtn_1lvgn_215:hover:not(:disabled){opacity:.88}._saveBtn_1lvgn_215:disabled{opacity:.45;cursor:not-allowed}._confirmOverlay_1lvgn_228{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:300}._confirmBox_1lvgn_238{background:var(--surface);border-radius:var(--radius-lg);padding:24px;width:340px;box-shadow:var(--shadow-md)}._confirmText_1lvgn_246{font-size:14px;color:var(--text-primary);margin-bottom:6px}._confirmSub_1lvgn_251{font-size:12px;color:var(--text-tertiary);margin-bottom:20px}._confirmActions_1lvgn_253{display:flex;justify-content:flex-end;gap:8px}._deleteConfirmBtn_1lvgn_254{font-size:13px;font-weight:500;padding:7px 16px;border-radius:var(--radius-md);background:var(--red);color:#fff}._deleteConfirmBtn_1lvgn_254:hover{opacity:.88}._root_16tor_1{display:flex;flex-direction:column;height:100vh;background:var(--surface);border-right:1px solid var(--border);overflow:hidden}._loadingMsg_16tor_10{display:flex;align-items:center;justify-content:center;height:100%;font-size:13px;color:var(--text-tertiary)}._header_16tor_20{padding:16px 20px 14px;border-bottom:1px solid var(--border);flex-shrink:0}._headerTop_16tor_26{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:8px}._headerCustomer_16tor_34{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0}._headerName_16tor_42{font-size:15px;font-weight:600;color:var(--text-primary);letter-spacing:-.2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._headerEmail_16tor_52{font-size:11.5px;color:var(--text-tertiary)}._subject_16tor_57{font-size:14px;font-weight:600;color:var(--text-primary);line-height:1.4;flex:1;letter-spacing:-.2px}._ticketIdBadge_16tor_66{font-size:11px;font-weight:600;font-family:var(--font-mono);color:var(--accent-text);background:var(--accent-light);padding:2px 7px;border-radius:4px}._structuredCard_16tor_77{background:var(--surface-2);border-radius:var(--radius-lg) var(--radius-lg) var(--radius-lg) 4px;overflow:hidden;border:1px solid var(--border);max-width:100%}._structuredMeta_16tor_85{display:flex;flex-wrap:wrap;gap:6px;padding:10px 14px;border-bottom:1px solid var(--border);background:var(--surface)}._structuredTag_16tor_94{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;font-weight:500;color:var(--text-secondary);background:var(--surface-2);padding:3px 8px;border-radius:99px;border:1px solid var(--border)}._structuredIcon_16tor_107{font-size:11px}._structuredBody_16tor_111{padding:12px 14px}._statusSelect_16tor_115{font-size:11.5px;font-weight:500;padding:4px 10px;border-radius:99px;border:1px solid;outline:none;cursor:pointer;flex-shrink:0;-moz-appearance:none;appearance:none;-webkit-appearance:none}._headerMeta_16tor_128{display:flex;align-items:center;gap:6px;flex-wrap:wrap}._brandBadge_16tor_135{font-size:11px;font-weight:500;padding:2px 8px;border-radius:99px}._metaSep_16tor_142{color:var(--text-tertiary);font-size:11px}._metaEmail_16tor_143{font-size:11px;color:var(--text-secondary)}._metaTime_16tor_144{font-size:11px;color:var(--text-tertiary)}._messages_16tor_147{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px}._msgWrap_16tor_156{display:flex;flex-direction:column;max-width:80%}._msgInbound_16tor_157{align-self:flex-start}._msgOutbound_16tor_158{align-self:flex-end}._bubble_16tor_160{padding:11px 14px;border-radius:var(--radius-lg);font-size:13.5px;line-height:1.55}._bubbleIn_16tor_167{background:var(--surface-2);border-radius:var(--radius-lg) var(--radius-lg) var(--radius-lg) 4px;color:var(--text-primary)}._bubbleOut_16tor_173{background:var(--accent);color:#fff;border-radius:var(--radius-lg) var(--radius-lg) 4px var(--radius-lg)}._bubbleNote_16tor_179{background:var(--amber-light)!important;color:var(--amber-text)!important;border:1px dashed #fcd34d;border-radius:var(--radius-lg)!important}._bubbleText_16tor_186{white-space:pre-wrap;word-break:break-word}._bubbleMeta_16tor_191{display:flex;gap:5px;align-items:center;margin-top:4px;padding:0 2px}._msgOutbound_16tor_158 ._bubbleMeta_16tor_191{justify-content:flex-end}._bubbleTime_16tor_200{font-size:11px;color:var(--text-tertiary)}._noteTag_16tor_202{font-size:10px;font-weight:500;background:var(--amber-light);color:var(--amber-text);padding:1px 6px;border-radius:99px;border:1px solid #fcd34d}._replyArea_16tor_213{border-top:1px solid var(--border);padding:14px 16px;flex-shrink:0;position:relative}._toolbar_16tor_220{display:flex;gap:6px;align-items:center;margin-bottom:10px}._toolBtn_16tor_227{display:flex;align-items:center;gap:5px;font-size:12px;font-weight:500;padding:5px 10px;border-radius:var(--radius-sm);border:1px solid var(--border-md);color:var(--text-secondary);background:var(--surface);transition:all .12s}._toolBtn_16tor_227:hover{border-color:var(--border-strong);color:var(--text-primary)}._toolBtnActive_16tor_241{background:var(--accent-light);color:var(--accent-text);border-color:#93c5fd}._toolBtnNote_16tor_242{background:var(--amber-light);color:var(--amber-text);border-color:#fcd34d}._replyingAs_16tor_244{margin-left:auto;font-size:11px;color:var(--text-tertiary)}._textarea_16tor_250{width:100%;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-md);padding:10px 12px;font-size:13.5px;line-height:1.5;color:var(--text-primary);outline:none;transition:border-color .12s}._textarea_16tor_250:focus{border-color:var(--accent)}._textareaNote_16tor_263{background:var(--amber-light);border-color:#fcd34d;color:var(--amber-text)}._textareaNote_16tor_263:focus{border-color:var(--amber)}._replyBottom_16tor_270{display:flex;justify-content:space-between;align-items:center;margin-top:10px}._hint_16tor_277{font-size:11px;color:var(--text-tertiary)}._sendBtn_16tor_279{font-size:13px;font-weight:500;padding:8px 20px;border-radius:var(--radius-md);background:var(--accent);color:#fff;transition:opacity .12s}._sendBtn_16tor_279:hover:not(:disabled){opacity:.88}._sendBtn_16tor_279:disabled{opacity:.45;cursor:not-allowed}._sendBtnNote_16tor_290{background:var(--amber)}._tplPicker_16tor_295{position:absolute;bottom:calc(100% + 8px);left:16px;right:16px;background:var(--surface);border:1px solid var(--border-md);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);z-index:50;overflow:hidden;max-height:340px;display:flex;flex-direction:column}._tplSearch_16tor_311{display:flex;align-items:center;gap:8px;padding:10px 14px;border-bottom:1px solid var(--border);color:var(--text-tertiary);flex-shrink:0}._tplSearchInput_16tor_321{flex:1;border:none;outline:none;font-size:13px;color:var(--text-primary);background:transparent}._tplClose_16tor_330{font-size:11px;color:var(--text-tertiary);padding:2px 4px}._tplClose_16tor_330:hover{color:var(--text-primary)}._tplList_16tor_337{overflow-y:auto;flex:1}._tplCat_16tor_339{padding:8px 14px 4px;font-size:10px;font-weight:600;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.06em}._tplItem_16tor_348{width:100%;text-align:left;padding:8px 14px;display:flex;flex-direction:column;gap:2px;border-bottom:1px solid var(--border);transition:background .1s}._tplItem_16tor_348:hover{background:var(--surface-2)}._tplItem_16tor_348:last-child{border-bottom:none}._tplTitle_16tor_361{font-size:12.5px;font-weight:500;color:var(--text-primary)}._tplPreview_16tor_362{font-size:11.5px;color:var(--text-tertiary)}._tplEmpty_16tor_363{padding:20px;text-align:center;font-size:13px;color:var(--text-tertiary)}._prioritySelect_16tor_366{font-size:11.5px;font-weight:500;padding:4px 8px;border-radius:99px;border:1px solid var(--border-md);outline:none;cursor:pointer;background:var(--surface);-moz-appearance:none;appearance:none;-webkit-appearance:none}._iconActionBtn_16tor_380{width:28px;height:28px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;color:var(--text-secondary);border:1px solid var(--border-md);background:var(--surface);transition:all .12s}._iconActionBtn_16tor_380:hover{border-color:var(--border-strong);color:var(--text-primary)}._iconActionBtnActive_16tor_393{background:var(--amber-light);color:var(--amber-text);border-color:#fcd34d}._snoozeMenu_16tor_396{position:absolute;top:34px;right:0;background:var(--surface);border:1px solid var(--border-md);border-radius:var(--radius-md);box-shadow:var(--shadow-md);z-index:50;min-width:160px;overflow:hidden}._snoozeTitle_16tor_408{font-size:10px;font-weight:600;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.06em;padding:8px 12px 4px}._snoozeOption_16tor_416{width:100%;text-align:left;padding:8px 12px;font-size:13px;color:var(--text-primary);border-bottom:1px solid var(--border);transition:background .1s}._snoozeOption_16tor_416:hover{background:var(--surface-2)}._snoozeOption_16tor_416:last-child{border-bottom:none}._snoozeOptionCancel_16tor_427{width:100%;text-align:left;padding:8px 12px;font-size:12px;color:var(--red);border-top:1px solid var(--border)}._snoozeOptionCancel_16tor_427:hover{background:var(--red-light)}._tagsRow_16tor_438{display:flex;flex-wrap:wrap;gap:5px;margin-top:8px;align-items:center;min-height:22px}._tagChip_16tor_446{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:500;padding:2px 7px;border-radius:4px;background:var(--surface-3);color:var(--text-secondary)}._tagRemove_16tor_457{font-size:9px;color:var(--text-tertiary);line-height:1}._tagRemove_16tor_457:hover{color:var(--red)}._addTagBtn_16tor_463{font-size:11px;color:var(--text-tertiary);padding:2px 6px;border-radius:4px;border:1px dashed var(--border-md);transition:all .12s}._addTagBtn_16tor_463:hover{color:var(--text-primary);border-color:var(--border-strong)}._tagInputWrap_16tor_472{display:flex;gap:4px;align-items:center}._tagInput_16tor_472{font-size:12px;border:1px solid var(--border-md);border-radius:4px;padding:2px 7px;outline:none;width:100px;background:var(--surface);color:var(--text-primary)}._tagInput_16tor_472:focus{border-color:var(--accent)}._tagSave_16tor_484{font-size:11px;font-weight:500;color:var(--accent);padding:2px 6px;border-radius:4px;border:1px solid #93c5fd;background:var(--accent-light)}._statusSince_16tor_495{font-size:11px;font-weight:500;padding:2px 8px;border-radius:99px}._systemMsg_16tor_503{display:flex;align-items:center;gap:10px;margin:8px 0}._systemLine_16tor_509{flex:1;height:1px;background:var(--border-md)}._systemBubble_16tor_514{background:var(--green-light);border:1px solid #86efac;border-radius:var(--radius-md);padding:8px 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